Exceptional User Experience & Reduced Overheads with Business Process Outsourcing & Contact Center Services

Reduce your operational costs  while offering impeccable customer services to your clients by outsourcing your non-core and back-office operations.

Our BPO & Contact Center Services enable you to focus on more revenue-generation tasks for business growth while we provide an exceptional support to your consumer base.

Companies can save up to 70% of customer service costs by outsourcing their customer support call centers.

Let the experts take care of your customer support while you focus on business-critical operations.

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Why Outsource Your IT & Customer Services?

Outsourcing your BPO & Contact Center Services is an efficient and cost-effective strategy to reduce your overheads and focus on revenue generating operations of your business. The benefits of outsourced IT services include

Cost Reduction

24/7 Support

100% Security

Optimized Operations

Improved Skillsets

Expert Talent

70% of companies switched to outsourcing partners to reduce costs between 2020-2021.

Outsource your low-priority task to eliminate associate costs.

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BPO & Contact Center Services We Offer

Help Desk Support

Reliable solutions for all your technical needs.

IT Support

Ensuring quick resolutions to your concerns

Desktop Support

24/7 maintenance & upgrades with reduced cost

Technical Support

Top-rated technical support with 0 downtime

IT Security Specialist

100% protection from unauthorized access, theft, damage, or cyberattacks

Database Administrator

Safeguarding your data, optimizing your operations

Customer Service

We are the true extension of your enterprise, providing exceptional customer experience with professionalism and knowledge.

Overflow & After-Hours Support

Offering 24/7/365 support services, so your business never closes. We provide high agent availability anytime, anywhere.

BPO & Contact Center Services for IT & Media Industry

Reduce your overheads while we takeover your key back-office functionalities to success in the competitive media network space. Our BPO & Contact Center services for IT & media firms increase efficiencies and innovate.

BPO & Contact Center Services for Healthcare

We deliver intelligent healthcare customer support with skilled professionals to improve your patient care while keeping your costs under control and improving healhtcare standards.

BPO & Contact Center Services for Lawyers and Attorneys

Focus on devising the best legal strategies to win lawsuits leaving your back-office legal processes to our talented legal BPO and customer services team. Our BPO & Contact Center Services for lawyers and legal industry improve your workflow, enhance your productivity while saving your time and resources.

BPO & Contact Center Services for Transport, Postal &, Warehousing

Increase your speed through process automation, reliability, and cost savings associated with Business Process Outsourcing & Contact Center Services. Let us deal with your non-core functions such as claims processing, product returns, consolidation and quality assurance, while you focus on business growth.

BPO & Contact Center Services for Hospitality and Tourism

From assistance with booking and reservations to managing your customers, bookings, information, refunds and exchanges, BPO services help you deliver exceptional customer experience.

Our BPO & Contact Center Services are your trusted partners to help retain your customers and strengthen your market share in the hospitality and tourism industry.

BPO & Contact Center Services for B2B & Wholesale Trade

Keep your costs under control while ensuring your marketing and customers services are more efficient than ever by outsourcing your non-core business operations such a IT support, data management and maintenance or customer support.

Virtual Assistants

Increase efficiency or reduce human resource costs by outsourcing non-core activities to IT Verticals. From customer services to data entry and bookkeeping to administrative support, we have expert virtual assistants capable of handling all your tasks.

Why Choose IT Verticals BPO Services?

Expertise and Experience

Access our pool of qualified BPO experts to boost customer experience.

Flexibility and scalability

Build customized business process services for greater business scalability

Infrastructure

Cutting-edge infrastructure, hardware, software and networking solutions.

Security

Strong data security measures in place to protect the customer's data.

Compliance

Every staff we hire goes through extensive scrutiny & signs an NDA to keep our clients Information safe and Secure.

Highly Skilled Agents

Highly knowledgeable agents efficiently resolving your customers' issues.

Quick Response Time

Our prompt response service reduces customers’ wait times in the call queue.

Multichannel Support

Multichannel customer support and services via phone, live chat, email, and social media.

Hire the Expert Back-Office & Contact Center Services

Outsource time-consuming tasks with productivity-boosting support.

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Outsource Your Non-core Operations

Skilled Resources, Flexible Operations, Lower Cost

At IT Verticals, we provide personalized BPO services to setup, scale and sustain your startup or business.

Many startups have found a better solution with us. 

  • Free initial consultation
  • All-in-One BPO solutions
  • Customized services for every niche & industry
  • 100% Scalable BPO staff
  • Global pool of talented professionals

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Ask a Question or Request a Free Customized Quote.

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