We have an exciting opportunity for a Senior e-Commerce Customer Service Representative, who is patient, energetic, courteous, friendly and creative, one who takes pride in his or her ability to learn quickly, sees problems as challenges and enjoy turning unhappy customers into ones who sing your praises.

Job Detail

Functional Area: Business Operations / Customer Service
Total Position: 1
Job Type: Permanent
Shift: Night Shift
Education Level: Bachelors (Preferred)
Career Level: Experienced
Experience required: 2-4 years
Require Travel: No
Job Location: Karachi, Pakistan

Job Description

Responsibility includes but not limited to, taking customers calls, answering queries and solving customer issues. Handling all assigned customer inquiries and promoting offered services to call-ins, leads and referrals. Prospects for new accounts as time permits, relies on instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.

Provide customer service for company’s products and services and assist them in purchasing products.
Answer any question they may for an order / Status inquiries such as shipping and billing.
Help customers who want to make returns by generating and providing RA numbers through email.
Provide front-line phone support for online apparel stores.
Response to customers during business hours on Live Chat.
Enter, maintain and verification of customer information.
Process incoming customer requests as they relate to business.
Issue problem resolution responses to inquiries, and make adjustments as necessary.
Utilize customer feedback to recommend product and service improvements.
Call customers/banks to verify shipping/billing addresses.
Work with customization services providers in regards to embroidery/screen printing quotes to customers.
Provide the customer w/ necessary proofs for customization orders.
Call clients/customers to check if they need customization work done.
Follow-up with customization customers after the order has been completed to gain favorable Google reviews.

Skills Required

Excellent customer service skills along with outstanding communications skills.
Candidate must be experienced working for e-Commerce Company to handle Customer.
Must have excellent English verbal communication skills to communicate and handle customer.
Must possess excellent written English skills to be responsible for responding customer through emails and other form of business communication.
Well-versed in Internet usage including various browsers, settings and maintenance.
Strong organizational and prioritization skills.
Self-motivated.
Detailed, resourceful and enjoys problem solving.
Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment.
Must have high attention to detail.
Must have good analytical and mathematical skills
Must have a positive attitude.

Plus Skills

Experience with E-Commerce business platform.
Experience with US Market.

How to Apply:

Please send your resume and cover letter to hr@itverticals.com.
Please put Job Title “Senior Customer Services Representative” in Subject line.

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