We have an exciting opportunity for an e-Commerce Sales and Support Executive, who is patient, energetic, courteous, friendly and creative, one who takes pride in his or her ability to learn quickly, sees problems as challenges and enjoy turning unhappy customers into ones who sing your praises.

Job Detail

Functional Area: Sales Support Representative
Total Position: 1
Job Type: Permanent
Shift: Night
Education Level: Bachelors (Preferred)
Experience required: 2 to 4 years
Require Travel: No
Job Location: Karachi, Pakistan

Responsibilities

Responsibility includes but not limited to, taking customers calls, answering queries and solving customer issues. Handling all assigned customer inquiries and promoting offered services to call-ins, leads and referrals. Prospects for new accounts as time permits, relies on instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.

Provide Sales Support for company’s products and services and assist them in purchasing products.
Answer any question they may for an order / Status inquiries such as shipping and billing.
Help customers who want to make returns by generating and providing RA numbers through email.
Performs administrative tasks to support the sales and to increases the customers.
Response to customers during business hours on Live Chat.
Enter, maintain and verification of customer information.
Process incoming customer requests as they relate to business.
Issue problem resolution responses to inquiries, and make adjustments as necessary.
Utilize customer feedback to recommend product and service improvements.
Call customers/banks to verify shipping/billing addresses.
Make outbound customer calls to promote and sell a product or service
Provide the customer w/ necessary proofs for customization orders.
Call clients/customers to check if they need customization work done.
Follow-up with customization customers after the order has been completed to gain favorable Google reviews.

Skills Required

Excellent customer service skills along with outstanding communications skills.
Must be an energetic Salesperson who can attract customers with his skills.
Candidate must be experienced working for e-Commerce Company to handle Customer.
Must have excellent English verbal communication skills to communicate and handle customer.
Must possess excellent written English skills to be responsible for responding customer through emails and other form of business communication.
Detailed, resourceful and enjoys problem solving.
Desire and ability to work in a fast-paced, highly flexible and entrepreneurial environment.

Plus Skills

Experience with E-Commerce business platform.

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